Exchange, Return & Refund Policy

Last Updated: September 2026

At KuchiJewels, we carefully inspect and securely pack every order before dispatch. As our products are handmade, vintage, and sourced from different regions, slight variations in color, size, texture, or finishing may occur and are considered part of their unique character.

1. Return Policy

We accept returns only in cases where:

  • The item received is damaged or defective.
  • The wrong item was sent by KuchiJewels.
  • The item received is significantly different from the product ordered.

Return Conditions

To request a return:

  • You must contact us within 7 days of receiving your order.
  • Please provide clear photos and/or videos showing the issue.
  • The item must be unused and returned in its original condition and packaging.
  • Returns must be approved by KuchiJewels before being shipped back.

Items returned without prior approval may not be accepted.

2. Exchange Policy

We may offer an exchange when:

  • The wrong item was shipped by KuchiJewels.
  • The item arrived damaged or defective.

Exchange requests must be submitted within 7 days of delivery with supporting photos or videos.

For reasons such as change of mind, wrong size selection, or personal preference, exchanges may not be accepted.

3. Refund Policy

If your return is approved, we will review the returned item before processing the refund.

Depending on the circumstances, you may receive:

  • A replacement item;
  • Store credit; or
  • A refund of the eligible product amount.

Original shipping charges are generally non-refundable, unless the issue was caused by an error on our part.

Refund processing will be initiated within one week after receiving the original products at our warehouse or final settlement with the customer.

4. Damaged or Incorrect Orders

If your package arrives damaged, please take photos/videos of:

  1. The package before opening, if possible;
  2. The shipping label;
  3. The packaging;
  4. The damaged or incorrect product.

Send these to our customer support team as soon as possible.

This documentation helps us investigate the issue with the shipping company and resolve your claim.

5. Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Items damaged after delivery due to improper handling or use.
  • Customized or specially prepared items.
  • Items returned after the applicable return period.
  • Items without prior return approval.
  • Products that have been altered, used, or damaged by the customer.

6. Wholesale Orders

For wholesale orders, returns and exchanges are handled case-by-case because orders may contain multiple products and quantities.

Customers should inspect their shipment as soon as it is received and contact us within 7 days if there is any issue.

For approved wholesale claims, KuchiJewels may provide a replacement, credit, partial refund, or another suitable resolution depending on the nature of the issue.

7. Return Shipping Costs

If the return is required because of an error made by KuchiJewels, we will discuss the appropriate return shipping arrangement with the customer.

If the return is requested for reasons unrelated to an error or defect, the customer may be responsible for the return shipping costs.

8. Customs, Duties & Taxes

Customers are responsible for any customs duties, import taxes, VAT, clearance fees, or other charges imposed by their country.

These charges are not controlled by KuchiJewels and are generally non-refundable.

Refusal to accept a shipment because of customs duties or import charges does not automatically qualify the order for a refund.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

For approved cancellations, any applicable payment processing or transaction fees may be deducted from the refund.

10. How to Request a Return or Refund

Please contact us through our official customer support channels and provide:

  • Order number
  • Customer name
  • Product name
  • Description of the issue
  • Photos/videos of the product and packaging

Our team will review your request and provide the next steps.

Please do not send any product back before receiving return instructions from KuchiJewels.

11. Final Decision

Every return, exchange, and refund request is reviewed individually. KuchiJewels reserves the right to determine the appropriate resolution based on the condition of the product, the nature of the claim, and the circumstances of the order.

We always aim to resolve genuine issues fairly and provide our customers with the best possible support.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact the KuchiJewels customer support team through our website contact form or official communication channels.